Terms of Service

Welcome to Lolita Star (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, https://lolitastar.com/ (the “Website”), and your purchase of products through our online store.

By accessing our Website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before using our Website.

1. About Our Store

Lolita Star is an online fashion retailer specializing in Lolita fashion, kawaii clothing, fairy kei, pastel goth, cosplay-inspired apparel, accessories, and related fashion products.

We provide customers worldwide with access to selected fashion products through our online platform.

2. Eligibility

By using this Website, you confirm that:

  • You are at least the legal age required in your country or jurisdiction to enter into an agreement;
  • You have the authority to use any payment method provided;
  • The information you provide during registration, checkout, and payment is accurate and complete.

If you are under the legal age in your jurisdiction, you may use our Website only with permission and supervision from a parent or legal guardian.

3. Product Information

We make every effort to display product descriptions, images, colors, sizes, and prices accurately.

However:

  • Actual product colors may vary slightly due to differences in device screens and photography conditions;
  • Product measurements may have minor variations due to manufacturing processes;
  • Some items may have limited availability or may become unavailable after being displayed online.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect pricing, product information, or availability.

4. Orders and Payments

When you place an order:

  1. You submit a request to purchase products from us;
  2. You will receive an order confirmation email after successful payment;
  3. Your order will be processed according to our fulfillment procedures.

An order confirmation does not necessarily constitute final acceptance of an order. We reserve the right to refuse, limit, or cancel any order, including but not limited to circumstances involving:

  • Suspected fraudulent transactions;
  • Incorrect pricing or product information;
  • Product availability issues;
  • Payment problems;
  • Violations of these Terms.

If an order is canceled after payment has been received, we will provide an applicable refund in accordance with our Refund or Return Policy.

5. Pricing and Taxes

All prices displayed on our Website are listed in the currency shown during checkout.

Unless otherwise stated, prices may not include applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Customers may be responsible for any applicable:

  • Import duties;
  • Customs fees;
  • Local taxes;
  • Brokerage or handling fees;
  • Other charges imposed by the customer’s country or region.

Lolita Star is not responsible for customs charges or delays caused by customs authorities.

6. Shipping and Delivery

We provide international shipping services to eligible destinations.

Shipping times displayed on our Website are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to:

  • Destination country or region;
  • Customs processing;
  • Carrier delays;
  • Weather conditions;
  • Public holidays;
  • Incorrect or incomplete shipping information;
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information and for monitoring tracking information provided by the carrier.

If an order is returned to us because of an incorrect address, refusal to accept delivery, failure to collect the package, or similar circumstances attributable to the customer, additional shipping costs may apply.

7. Returns and Exchanges

Customers may request returns or exchanges in accordance with our Return Policy.

To qualify for a return, unless otherwise stated in the applicable policy:

  • The item must be unused and in its original condition;
  • Original tags, accessories, and packaging should be included;
  • The return request must be submitted within the applicable return period;
  • The customer must comply with the return procedures provided by Lolita Star.

Certain items may not be eligible for return or exchange, including:

  • Customized or personalized products;
  • Final sale items;
  • Products that cannot reasonably be returned for hygiene or other legal reasons;
  • Items damaged through customer use, misuse, or improper handling.

Please review our Return Policy before making a purchase.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.

8. Customer Responsibilities

When using our Website, you agree not to:

  • Provide false, inaccurate, or misleading information;
  • Use another person’s payment information without authorization;
  • Attempt to interfere with the security, operation, or functionality of the Website;
  • Introduce malicious code, viruses, or other harmful material;
  • Use the Website for unlawful or fraudulent purposes;
  • Attempt to gain unauthorized access to our systems or accounts;
  • Copy, reproduce, scrape, distribute, or misuse our content without permission;
  • Use our Website in a manner that may damage, disable, overburden, or impair our services.

We reserve the right to suspend or restrict access to users who violate these Terms or applicable laws.

9. Intellectual Property Rights

All content on this Website, including but not limited to:

  • Logos;
  • Images;
  • Product photographs;
  • Product descriptions;
  • Website design;
  • Text;
  • Graphics;
  • Icons;
  • Layouts;
  • Other materials;

is owned by or licensed to Lolita Star and is protected by applicable intellectual property laws.

Except where expressly permitted by law or with our prior written permission, you may not reproduce, distribute, modify, publish, transmit, display, sell, license, or otherwise commercially use our Website content.

10. Third-Party Services

Our Website may use third-party services, including:

  • Payment processors;
  • Shipping and delivery providers;
  • Analytics services;
  • Marketing platforms;
  • Hosting and technical service providers.

Your use of third-party services may be subject to the terms, conditions, and privacy policies of those third parties.

Lolita Star does not control and is not responsible for the availability, security, policies, or practices of third-party websites or services, except to the extent required by applicable law.

11. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The Website will always be available or uninterrupted;
  • Website information will always be complete, accurate, or error-free;
  • The Website will be free from technical problems or security vulnerabilities;
  • Products will meet every individual expectation or preference.

Nothing in these Terms excludes, limits, or modifies any consumer guarantees, statutory rights, warranties, or other protections that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Lolita Star shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business opportunities, business interruption, or losses arising from third-party services or events outside our reasonable control.

Where permitted by applicable law, our total liability arising from or relating to a particular purchase or service shall not exceed the amount actually paid by the customer for the relevant product or service.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability arising from rights that consumers are legally entitled to retain.

13. Privacy

Your privacy is important to us.

Information collected through your use of our Website is handled in accordance with our Privacy Policy.

By using our Website, you acknowledge that information may be collected, used, stored, and processed as described in our Privacy Policy and as permitted by applicable law.

14. Changes to These Terms

We may update or modify these Terms from time to time.

Updated Terms will be posted on this page with the revised “Last Updated” date.

Your continued use of the Website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

If a material change requires additional notice or consent under applicable law, we will provide such notice or obtain such consent as required.

15. Governing Law and Disputes

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Lolita Star operates, except to the extent that mandatory consumer protection laws in the customer’s country or jurisdiction apply and cannot legally be excluded.

Any dispute arising out of or relating to these Terms, the Website, or a purchase shall be resolved through the courts or other appropriate legal channels having jurisdiction over the dispute.

Nothing in this section is intended to prevent consumers from exercising any mandatory rights or remedies available to them under the laws of their country or place of residence.

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